MGNT 4169 - Quality Management

Credits: 3

An introduction to the topic of quality in the management of modern organizations. Approaches of the major contributors such as Deming, Juran, and others are examined. This course provides business students with a set of skills for achieving and maintaining quality and process or service control. The course emphasizes the strategic importance of quality, statistical process control methods, problem-solving tools, and the management of quality.

Prerequisite(s): MGNT 3165